{"id":26325,"date":"2026-02-19T12:28:59","date_gmt":"2026-02-19T11:28:59","guid":{"rendered":"https:\/\/xenonkungen.com\/?page_id=26325"},"modified":"2026-02-19T12:29:00","modified_gmt":"2026-02-19T11:29:00","slug":"ruckgabe-und-umtausch","status":"publish","type":"page","link":"https:\/\/xenonkungen.com\/de\/ruckgabe-und-umtausch\/","title":{"rendered":"R\u00fcckgabe und Umtausch"},"content":{"rendered":"<style>\n.xk-retur { max-width: 960px; margin: 0 auto; padding: 0 20px 60px; font-family: inherit; color: #222; }\n.xk-retur-hero { text-align: center; padding: 40px 0 10px; }\n.xk-retur-hero h1 { font-size: 2.4em; font-weight: 800; text-transform: uppercase; letter-spacing: 1px; margin: 0 0 6px; color: #111; }\n.xk-retur-hero .xk-accent-line { width: 60px; height: 4px; background: #FF5E00; margin: 0 auto 20px; border-radius: 2px; }\n.xk-retur-intro { max-width: 720px; margin: 0 auto 10px; text-align: center; }\n.xk-retur-intro p { font-size: 1.05em; line-height: 1.75; color: #444; }\n.xk-retur-intro a { color: #FF5E00; text-decoration: none; font-weight: 600; }\n.xk-retur-intro a:hover { text-decoration: underline; }\n.xk-steps { display: flex; justify-content: center; gap: 28px; margin: 50px 0; flex-wrap: wrap; }\n.xk-step-card { flex: 1; min-width: 240px; max-width: 300px; text-align: center; padding: 36px 24px 32px; background: #fafafa; border-radius: 14px; transition: transform 0.25s, box-shadow 0.25s; }\n.xk-step-card:hover { transform: translateY(-5px); box-shadow: 0 10px 30px rgba(0,0,0,0.08); }\n.xk-step-icon { width: 80px; height: 80px; margin: 0 auto 18px; }\n.xk-step-icon svg { width: 100%; height: 100%; }\n.xk-step-card h3 { font-size: 1em; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; margin: 0 0 10px; color: #111; }\n.xk-step-card p { font-size: 0.9em; color: #555; line-height: 1.6; margin: 0; }\n.xk-step-card .xk-obs { color: #FF5E00; font-weight: 700; font-size: 0.88em; margin-top: 10px; }\n.xk-step-card .xk-sub { font-size: 0.82em; color: #777; margin-top: 10px; }\n.xk-btn { display: inline-block; background: #FF5E00; color: #fff !important; padding: 14px 36px; border-radius: 6px; text-decoration: none !important; font-weight: 700; font-size: 0.95em; letter-spacing: 0.3px; cursor: pointer; border: none; transition: background 0.2s, transform 0.15s; margin-top: 14px; }\n.xk-btn:hover { background: #e65400; transform: translateY(-1px); }\n.xk-section { background: #f5f5f5; border-radius: 14px; padding: 36px 40px; margin: 40px 0; }\n.xk-section h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 14px; color: #111; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-section p { margin: 0 0 10px; color: #444; line-height: 1.7; }\n.xk-pay-list { list-style: none; padding: 0; margin: 14px 0 0; }\n.xk-pay-list li { padding: 12px 0; border-bottom: 1px solid #e0e0e0; color: #444; line-height: 1.6; }\n.xk-pay-list li:last-child { border-bottom: none; }\n.xk-pay-list li strong { color: #222; }\n.xk-faq { margin: 40px 0 0; }\n.xk-faq h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 20px; color: #111; text-align: center; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-faq-item { border-bottom: 1px solid #e8e8e8; }\n.xk-faq-item:first-child { border-top: 1px solid #e8e8e8; }\n.xk-faq-q { display: flex; justify-content: space-between; align-items: center; padding: 18px 0; cursor: pointer; font-weight: 600; color: #222; font-size: 1em; }\n.xk-faq-q:hover { color: #FF5E00; }\n.xk-faq-q::after { content: '+'; font-size: 1.4em; font-weight: 300; color: #999; transition: transform 0.2s; }\n.xk-faq-item.active .xk-faq-q::after { content: '\\2212'; color: #FF5E00; }\n.xk-faq-a { max-height: 0; overflow: hidden; transition: max-height 0.3s ease, padding 0.3s ease; }\n.xk-faq-item.active .xk-faq-a { max-height: 300px; padding-bottom: 18px; }\n.xk-faq-a p { color: #555; line-height: 1.7; margin: 0; font-size: 0.95em; }\n@media (max-width: 768px) {\n  .xk-retur-hero h1 { font-size: 1.8em; }\n  .xk-steps { gap: 16px; }\n  .xk-step-card { min-width: 100%; padding: 28px 20px 24px; }\n  .xk-section { padding: 28px 24px; }\n}\n<\/style>\n\n<div class=\"xk-retur\">\n  <div class=\"xk-retur-hero\">\n    <h1>R\u00fcckgabe &amp; Umtausch<\/h1>\n    <div class=\"xk-accent-line\"><\/div>\n  <\/div>\n\n  <div class=\"xk-retur-intro\">\n    <p>M\u00f6chten Sie einen Artikel zur\u00fcckgeben oder umtauschen? Kein Problem. Folgen Sie einfach den unten stehenden Schritten. Sie haben ab Lieferdatum 30 Tage Zeit, Ihre R\u00fccksendung anzumelden. Die R\u00fccksendekosten betragen 99 SEK. Bei Reklamationen, Umtausch, Firmen- oder Stammkunden \u00fcbernehmen wir selbstverst\u00e4ndlich die Versandkosten. Bei Fragen oder Anliegen wenden Sie sich bitte an uns. <a href=\"\/kontakt\/\">Kontaktieren Sie uns<\/a>.<\/p>\n    <p><a href=\"\/kopvillkor\/\">Lesen Sie mehr \u00fcber unsere vollst\u00e4ndigen Gesch\u00e4ftsbedingungen.<\/a><\/p>\n  <\/div>\n\n  <div class=\"xk-steps\">\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <rect x=\"15\" y=\"10\" width=\"70\" height=\"55\" rx=\"6\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"40\" y=\"65\" width=\"20\" height=\"8\" rx=\"2\" fill=\"#222\"\/>\n          <rect x=\"30\" y=\"73\" width=\"40\" height=\"4\" rx=\"2\" fill=\"#222\"\/>\n          <path d=\"M38 35 L46 43 L62 27\" stroke=\"#FF5E00\" stroke-width=\"5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>1. R\u00fcckgabe des Registers<\/h3>\n      <p>Starten Sie Ihre R\u00fcckgabe oder Ihren Umtausch ganz einfach \u00fcber unser digitales Retourenportal.<\/p>\n            <a class=\"xk-btn\" href=\"javascript:void(0);\" onclick=\"openReturnportal('https:\/\/return.shipmondo.com\/xenonkungen')\">R\u00fcckgaberegister<\/a>\n      <div class=\"xk-sub\">Geben Sie bitte an, welches\/welche Produkt(e) Sie zur\u00fccksenden m\u00f6chten und den Grund f\u00fcr die R\u00fccksendung.<\/div>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 40 L50 25 L80 40 L80 75 L50 90 L20 75 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <path d=\"M50 25 L50 90\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M20 40 L50 55 L80 40\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M50 8 L50 30\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M42 22 L50 30 L58 22\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>2. Verpacken Sie die Ware<\/h3>\n      <p>Legen Sie die Artikel, die Sie zur R\u00fcckgabe oder zum Umtausch markiert haben, in das Paket. Kleben Sie den vom Portal generierten, frankierten R\u00fccksendeaufkleber \u00fcber den urspr\u00fcnglichen Versandaufkleber.<\/p>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 85 L20 45 L50 25 L80 45 L80 85 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"38\" y=\"58\" width=\"24\" height=\"27\" rx=\"2\" stroke=\"#222\" stroke-width=\"3\" fill=\"none\"\/>\n          <path d=\"M15 48 L50 20 L85 48\" stroke=\"#222\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <path d=\"M50 8 L50 20\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M44 12 L50 5 L56 12\" stroke=\"#FF5E00\" stroke-width=\"3.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>3. Geben Sie Ihr Paket ab<\/h3>\n      <p>Geben Sie Ihre R\u00fccksendung bei der n\u00e4chstgelegenen Postfiliale oder Abholstelle ab. Bewahren Sie den Beleg auf, bis die R\u00fccksendung best\u00e4tigt wurde.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"xk-section\">\n    <h2>Erstattung<\/h2>\n    <p>Wir leiten die R\u00fcckerstattung ein, sobald wir Ihr Paket erhalten und gepr\u00fcft haben. Die R\u00fccksendekosten in H\u00f6he von 99 SEK werden vom R\u00fcckerstattungsbetrag abgezogen (gilt nicht f\u00fcr Reklamationen, Umtausch, Firmenkunden oder Privatkunden).<\/p>\n  <\/div>\n\n  <div class=\"xk-faq\">\n    <h2>H\u00e4ufig gestellte Fragen zu R\u00fccksendungen<\/h2>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Wie hoch sind die R\u00fccksendekosten?<\/div>\n      <div class=\"xk-faq-a\"><p>Die R\u00fccksendekosten betragen 99 SEK und werden von Ihrer R\u00fcckerstattung abgezogen. Im Falle einer Reklamation, eines Umtauschs oder wenn Sie Firmen- oder Stammkunde sind, \u00fcbernehmen wir die Kosten f\u00fcr den R\u00fcckversand.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Was darf zur\u00fcckgegeben werden?<\/div>\n      <div class=\"xk-faq-a\"><p>Das Produkt kann zur\u00fcckgegeben werden, sofern es neuwertig ist. Das hei\u00dft, unbenutzt, in unge\u00f6ffneter Originalverpackung und mit s\u00e4mtlichem Zubeh\u00f6r. Sollten Sie ein Produkt erhalten haben, das nicht passt, kontaktieren Sie bitte unseren Kundenservice. Wir helfen Ihnen gerne weiter.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Was darf nicht zur\u00fcckgegeben werden?<\/div>\n      <div class=\"xk-faq-a\"><p>Montierte, benutzte oder besch\u00e4digte Produkte sind von der R\u00fcckgabe ausgeschlossen. Auch speziell angefertigte oder nach Kundenspezifikation hergestellte Produkte k\u00f6nnen nicht zur\u00fcckgegeben werden.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Wie viel Zeit habe ich f\u00fcr die R\u00fcckgabe?<\/div>\n      <div class=\"xk-faq-a\"><p>Sie haben 30 Tage Zeit, Ihre R\u00fccksendung anzumelden, beginnend mit dem Datum, an dem Sie Ihre Lieferung erhalten haben.<\/p><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script src=\"https:\/\/plugins.shipmondo.com\/returnportal.js\"><\/script>","protected":false},"excerpt":{"rendered":"<p>Retur &amp; Byten Vill du g\u00f6ra en retur alternativt ett byte? Det \u00e4r inga problem. Det du beh\u00f6ver g\u00f6ra \u00e4r att f\u00f6lja de olika steg som du finner l\u00e4ngre ned. Du har 30 dagar p\u00e5 dig fr\u00e5n och med mottagen leverans att registrera din retur. Returkostnaden \u00e4r 99 kr. 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