{"id":26325,"date":"2026-02-19T12:28:59","date_gmt":"2026-02-19T11:28:59","guid":{"rendered":"https:\/\/xenonkungen.com\/?page_id=26325"},"modified":"2026-02-19T12:29:00","modified_gmt":"2026-02-19T11:29:00","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/xenonkungen.com\/en\/returns-and-exchanges\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"<style>\n.xk-retur { max-width: 960px; margin: 0 auto; padding: 0 20px 60px; font-family: inherit; color: #222; }\n.xk-retur-hero { text-align: center; padding: 40px 0 10px; }\n.xk-retur-hero h1 { font-size: 2.4em; font-weight: 800; text-transform: uppercase; letter-spacing: 1px; margin: 0 0 6px; color: #111; }\n.xk-retur-hero .xk-accent-line { width: 60px; height: 4px; background: #FF5E00; margin: 0 auto 20px; border-radius: 2px; }\n.xk-retur-intro { max-width: 720px; margin: 0 auto 10px; text-align: center; }\n.xk-retur-intro p { font-size: 1.05em; line-height: 1.75; color: #444; }\n.xk-retur-intro a { color: #FF5E00; text-decoration: none; font-weight: 600; }\n.xk-retur-intro a:hover { text-decoration: underline; }\n.xk-steps { display: flex; justify-content: center; gap: 28px; margin: 50px 0; flex-wrap: wrap; }\n.xk-step-card { flex: 1; min-width: 240px; max-width: 300px; text-align: center; padding: 36px 24px 32px; background: #fafafa; border-radius: 14px; transition: transform 0.25s, box-shadow 0.25s; }\n.xk-step-card:hover { transform: translateY(-5px); box-shadow: 0 10px 30px rgba(0,0,0,0.08); }\n.xk-step-icon { width: 80px; height: 80px; margin: 0 auto 18px; }\n.xk-step-icon svg { width: 100%; height: 100%; }\n.xk-step-card h3 { font-size: 1em; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; margin: 0 0 10px; color: #111; }\n.xk-step-card p { font-size: 0.9em; color: #555; line-height: 1.6; margin: 0; }\n.xk-step-card .xk-obs { color: #FF5E00; font-weight: 700; font-size: 0.88em; margin-top: 10px; }\n.xk-step-card .xk-sub { font-size: 0.82em; color: #777; margin-top: 10px; }\n.xk-btn { display: inline-block; background: #FF5E00; color: #fff !important; padding: 14px 36px; border-radius: 6px; text-decoration: none !important; font-weight: 700; font-size: 0.95em; letter-spacing: 0.3px; cursor: pointer; border: none; transition: background 0.2s, transform 0.15s; margin-top: 14px; }\n.xk-btn:hover { background: #e65400; transform: translateY(-1px); }\n.xk-section { background: #f5f5f5; border-radius: 14px; padding: 36px 40px; margin: 40px 0; }\n.xk-section h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 14px; color: #111; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-section p { margin: 0 0 10px; color: #444; line-height: 1.7; }\n.xk-pay-list { list-style: none; padding: 0; margin: 14px 0 0; }\n.xk-pay-list li { padding: 12px 0; border-bottom: 1px solid #e0e0e0; color: #444; line-height: 1.6; }\n.xk-pay-list li:last-child { border-bottom: none; }\n.xk-pay-list li strong { color: #222; }\n.xk-faq { margin: 40px 0 0; }\n.xk-faq h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 20px; color: #111; text-align: center; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-faq-item { border-bottom: 1px solid #e8e8e8; }\n.xk-faq-item:first-child { border-top: 1px solid #e8e8e8; }\n.xk-faq-q { display: flex; justify-content: space-between; align-items: center; padding: 18px 0; cursor: pointer; font-weight: 600; color: #222; font-size: 1em; }\n.xk-faq-q:hover { color: #FF5E00; }\n.xk-faq-q::after { content: '+'; font-size: 1.4em; font-weight: 300; color: #999; transition: transform 0.2s; }\n.xk-faq-item.active .xk-faq-q::after { content: '\\2212'; color: #FF5E00; }\n.xk-faq-a { max-height: 0; overflow: hidden; transition: max-height 0.3s ease, padding 0.3s ease; }\n.xk-faq-item.active .xk-faq-a { max-height: 300px; padding-bottom: 18px; }\n.xk-faq-a p { color: #555; line-height: 1.7; margin: 0; font-size: 0.95em; }\n@media (max-width: 768px) {\n  .xk-retur-hero h1 { font-size: 1.8em; }\n  .xk-steps { gap: 16px; }\n  .xk-step-card { min-width: 100%; padding: 28px 20px 24px; }\n  .xk-section { padding: 28px 24px; }\n}\n<\/style>\n\n<div class=\"xk-retur\">\n  <div class=\"xk-retur-hero\">\n    <h1>Returns &amp; Exchanges<\/h1>\n    <div class=\"xk-accent-line\"><\/div>\n  <\/div>\n\n  <div class=\"xk-retur-intro\">\n    <p>Do you want to make a return or exchange? No problem. All you need to do is follow the steps below. You have 30 days from the date of delivery to register your return. The return cost is SEK 99. In the event of a complaint, exchange, corporate or regular customer, we will of course cover the shipping. If you have any questions or concerns, please <a href=\"\/kontakt\/\">contact us<\/a>.<\/p>\n    <p><a href=\"\/kopvillkor\/\">Read more about our full terms and conditions<\/a><\/p>\n  <\/div>\n\n  <div class=\"xk-steps\">\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <rect x=\"15\" y=\"10\" width=\"70\" height=\"55\" rx=\"6\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"40\" y=\"65\" width=\"20\" height=\"8\" rx=\"2\" fill=\"#222\"\/>\n          <rect x=\"30\" y=\"73\" width=\"40\" height=\"4\" rx=\"2\" fill=\"#222\"\/>\n          <path d=\"M38 35 L46 43 L62 27\" stroke=\"#FF5E00\" stroke-width=\"5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>1. Register return<\/h3>\n      <p>Start your return or exchange easily via our digital returns portal.<\/p>\n            <a class=\"xk-btn\" href=\"javascript:void(0);\" onclick=\"openReturnportal('https:\/\/return.shipmondo.com\/xenonkungen')\">Register return<\/a>\n      <div class=\"xk-sub\">Fill in which product(s) you want to return and the reason for the return.<\/div>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 40 L50 25 L80 40 L80 75 L50 90 L20 75 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <path d=\"M50 25 L50 90\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M20 40 L50 55 L80 40\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M50 8 L50 30\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M42 22 L50 30 L58 22\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>2. Package the goods<\/h3>\n      <p>Place the items you have marked for return or exchange in the package. Attach the prepaid return label that the portal generates, over the original shipping label.<\/p>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 85 L20 45 L50 25 L80 45 L80 85 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"38\" y=\"58\" width=\"24\" height=\"27\" rx=\"2\" stroke=\"#222\" stroke-width=\"3\" fill=\"none\"\/>\n          <path d=\"M15 48 L50 20 L85 48\" stroke=\"#222\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <path d=\"M50 8 L50 20\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M44 12 L50 5 L56 12\" stroke=\"#FF5E00\" stroke-width=\"3.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>3. Drop off your package<\/h3>\n      <p>Drop off your return at the nearest post office or collection point. Keep the receipt until the return is confirmed.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"xk-section\">\n    <h2>Refund<\/h2>\n    <p>We will start the refund process as soon as we have received and inspected your package. The return shipping fee of SEK 99 will be deducted from the refund amount (does not apply to complaints, exchanges, corporate or regular customers).<\/p>\n  <\/div>\n\n  <div class=\"xk-faq\">\n    <h2>Frequently asked questions about returns<\/h2>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">How much does a return cost?<\/div>\n      <div class=\"xk-faq-a\"><p>The return cost is SEK 99, which is deducted from your refund. In the event of a complaint, exchange, or if you are a corporate or regular customer, we are responsible for the return shipping.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">What is allowed to be returned?<\/div>\n      <div class=\"xk-faq-a\"><p>The product is allowed to be returned if it is in new condition. That is, unused, in unopened original packaging and with all accessories. If you have purchased a product that does not fit, please contact our customer service who will guide you further.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">What is not allowed to be returned?<\/div>\n      <div class=\"xk-faq-a\"><p>Products that have been assembled, used, or where the packaging is broken\/damaged cannot be returned. We also cannot accept returns on products that are specially ordered or manufactured to customer specifications.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">How much time do I have to make a return?<\/div>\n      <div class=\"xk-faq-a\"><p>You have 30 days to register your return, starting from the date you received your delivery.<\/p><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script src=\"https:\/\/plugins.shipmondo.com\/returnportal.js\"><\/script>","protected":false},"excerpt":{"rendered":"<p>Retur &amp; Byten Vill du g\u00f6ra en retur alternativt ett byte? Det \u00e4r inga problem. Det du beh\u00f6ver g\u00f6ra \u00e4r att f\u00f6lja de olika steg som du finner l\u00e4ngre ned. Du har 30 dagar p\u00e5 dig fr\u00e5n och med mottagen leverans att registrera din retur. Returkostnaden \u00e4r 99 kr. 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