{"id":26325,"date":"2026-02-19T12:28:59","date_gmt":"2026-02-19T11:28:59","guid":{"rendered":"https:\/\/xenonkungen.com\/?page_id=26325"},"modified":"2026-02-19T12:29:00","modified_gmt":"2026-02-19T11:29:00","slug":"devoluciones-y-cambios","status":"publish","type":"page","link":"https:\/\/xenonkungen.com\/es\/devoluciones-y-cambios\/","title":{"rendered":"Devoluciones y cambios"},"content":{"rendered":"<style>\n.xk-retur { max-width: 960px; margin: 0 auto; padding: 0 20px 60px; font-family: inherit; color: #222; }\n.xk-retur-hero { text-align: center; padding: 40px 0 10px; }\n.xk-retur-hero h1 { font-size: 2.4em; font-weight: 800; text-transform: uppercase; letter-spacing: 1px; margin: 0 0 6px; color: #111; }\n.xk-retur-hero .xk-accent-line { width: 60px; height: 4px; background: #FF5E00; margin: 0 auto 20px; border-radius: 2px; }\n.xk-retur-intro { max-width: 720px; margin: 0 auto 10px; text-align: center; }\n.xk-retur-intro p { font-size: 1.05em; line-height: 1.75; color: #444; }\n.xk-retur-intro a { color: #FF5E00; text-decoration: none; font-weight: 600; }\n.xk-retur-intro a:hover { text-decoration: underline; }\n.xk-steps { display: flex; justify-content: center; gap: 28px; margin: 50px 0; flex-wrap: wrap; }\n.xk-step-card { flex: 1; min-width: 240px; max-width: 300px; text-align: center; padding: 36px 24px 32px; background: #fafafa; border-radius: 14px; transition: transform 0.25s, box-shadow 0.25s; }\n.xk-step-card:hover { transform: translateY(-5px); box-shadow: 0 10px 30px rgba(0,0,0,0.08); }\n.xk-step-icon { width: 80px; height: 80px; margin: 0 auto 18px; }\n.xk-step-icon svg { width: 100%; height: 100%; }\n.xk-step-card h3 { font-size: 1em; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; margin: 0 0 10px; color: #111; }\n.xk-step-card p { font-size: 0.9em; color: #555; line-height: 1.6; margin: 0; }\n.xk-step-card .xk-obs { color: #FF5E00; font-weight: 700; font-size: 0.88em; margin-top: 10px; }\n.xk-step-card .xk-sub { font-size: 0.82em; color: #777; margin-top: 10px; }\n.xk-btn { display: inline-block; background: #FF5E00; color: #fff !important; padding: 14px 36px; border-radius: 6px; text-decoration: none !important; font-weight: 700; font-size: 0.95em; letter-spacing: 0.3px; cursor: pointer; border: none; transition: background 0.2s, transform 0.15s; margin-top: 14px; }\n.xk-btn:hover { background: #e65400; transform: translateY(-1px); }\n.xk-section { background: #f5f5f5; border-radius: 14px; padding: 36px 40px; margin: 40px 0; }\n.xk-section h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 14px; color: #111; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-section p { margin: 0 0 10px; color: #444; line-height: 1.7; }\n.xk-pay-list { list-style: none; padding: 0; margin: 14px 0 0; }\n.xk-pay-list li { padding: 12px 0; border-bottom: 1px solid #e0e0e0; color: #444; line-height: 1.6; }\n.xk-pay-list li:last-child { border-bottom: none; }\n.xk-pay-list li strong { color: #222; }\n.xk-faq { margin: 40px 0 0; }\n.xk-faq h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 20px; color: #111; text-align: center; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-faq-item { border-bottom: 1px solid #e8e8e8; }\n.xk-faq-item:first-child { border-top: 1px solid #e8e8e8; }\n.xk-faq-q { display: flex; justify-content: space-between; align-items: center; padding: 18px 0; cursor: pointer; font-weight: 600; color: #222; font-size: 1em; }\n.xk-faq-q:hover { color: #FF5E00; }\n.xk-faq-q::after { content: '+'; font-size: 1.4em; font-weight: 300; color: #999; transition: transform 0.2s; }\n.xk-faq-item.active .xk-faq-q::after { content: '\\2212'; color: #FF5E00; }\n.xk-faq-a { max-height: 0; overflow: hidden; transition: max-height 0.3s ease, padding 0.3s ease; }\n.xk-faq-item.active .xk-faq-a { max-height: 300px; padding-bottom: 18px; }\n.xk-faq-a p { color: #555; line-height: 1.7; margin: 0; font-size: 0.95em; }\n@media (max-width: 768px) {\n  .xk-retur-hero h1 { font-size: 1.8em; }\n  .xk-steps { gap: 16px; }\n  .xk-step-card { min-width: 100%; padding: 28px 20px 24px; }\n  .xk-section { padding: 28px 24px; }\n}\n<\/style>\n\n<div class=\"xk-retur\">\n  <div class=\"xk-retur-hero\">\n    <h1>Devoluciones y cambios<\/h1>\n    <div class=\"xk-accent-line\"><\/div>\n  <\/div>\n\n  <div class=\"xk-retur-intro\">\n    <p>\u00bfQuieres hacer una devoluci\u00f3n o un cambio? No hay problema. Solo tienes que seguir los pasos a continuaci\u00f3n. Tienes 30 d\u00edas a partir de la fecha de entrega para registrar tu devoluci\u00f3n. El coste de la devoluci\u00f3n es de 99 coronas suecas. En caso de reclamaci\u00f3n, cambio o si eres cliente habitual o corporativo, cubriremos los gastos de env\u00edo. Si tienes alguna pregunta o duda, por favor... <a href=\"\/kontakt\/\">Cont\u00e1ctanos<\/a>.<\/p>\n    <p><a href=\"\/kopvillkor\/\">Lea m\u00e1s sobre nuestros t\u00e9rminos y condiciones completos<\/a><\/p>\n  <\/div>\n\n  <div class=\"xk-steps\">\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <rect x=\"15\" y=\"10\" width=\"70\" height=\"55\" rx=\"6\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"40\" y=\"65\" width=\"20\" height=\"8\" rx=\"2\" fill=\"#222\"\/>\n          <rect x=\"30\" y=\"73\" width=\"40\" height=\"4\" rx=\"2\" fill=\"#222\"\/>\n          <path d=\"M38 35 L46 43 L62 27\" stroke=\"#FF5E00\" stroke-width=\"5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>1. Devoluci\u00f3n del registro<\/h3>\n      <p>Inicie su devoluci\u00f3n o cambio f\u00e1cilmente a trav\u00e9s de nuestro portal de devoluciones digital.<\/p>\n            <a class=\"xk-btn\" href=\"javascript:void(0);\" onclick=\"openReturnportal('https:\/\/return.shipmondo.com\/xenonkungen')\">Devoluci\u00f3n del registro<\/a>\n      <div class=\"xk-sub\">Complete qu\u00e9 producto(s) desea devolver y el motivo de la devoluci\u00f3n.<\/div>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 40 L50 25 L80 40 L80 75 L50 90 L20 75 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <path d=\"M50 25 L50 90\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M20 40 L50 55 L80 40\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M50 8 L50 30\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M42 22 L50 30 L58 22\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>2. Empaquetar la mercanc\u00eda<\/h3>\n      <p>Coloque los art\u00edculos marcados para devoluci\u00f3n o cambio en el paquete. Coloque la etiqueta de devoluci\u00f3n prepagada que genera el portal sobre la etiqueta de env\u00edo original.<\/p>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 85 L20 45 L50 25 L80 45 L80 85 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"38\" y=\"58\" width=\"24\" height=\"27\" rx=\"2\" stroke=\"#222\" stroke-width=\"3\" fill=\"none\"\/>\n          <path d=\"M15 48 L50 20 L85 48\" stroke=\"#222\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <path d=\"M50 8 L50 20\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M44 12 L50 5 L56 12\" stroke=\"#FF5E00\" stroke-width=\"3.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>3. Entrega tu paquete<\/h3>\n      <p>Entregue su devoluci\u00f3n en la oficina de correos o punto de recogida m\u00e1s cercano. Conserve el recibo hasta que se confirme la devoluci\u00f3n.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"xk-section\">\n    <h2>Reembolso<\/h2>\n    <p>Iniciaremos el proceso de reembolso en cuanto recibamos e inspeccionemos tu paquete. Se descontar\u00e1 del importe del reembolso el coste del env\u00edo de la devoluci\u00f3n, que es de 99 coronas suecas (no aplica a reclamaciones, cambios ni a clientes corporativos o habituales).<\/p>\n  <\/div>\n\n  <div class=\"xk-faq\">\n    <h2>Preguntas frecuentes sobre devoluciones<\/h2>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">\u00bfCuanto cuesta una devoluci\u00f3n?<\/div>\n      <div class=\"xk-faq-a\"><p>El coste de la devoluci\u00f3n es de 99 coronas suecas, que se deducir\u00e1n de tu reembolso. En caso de reclamaci\u00f3n, cambio o si eres cliente corporativo o habitual, nos hacemos cargo del env\u00edo de la devoluci\u00f3n.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">\u00bfQu\u00e9 est\u00e1 permitido devolver?<\/div>\n      <div class=\"xk-faq-a\"><p>Se permite la devoluci\u00f3n del producto si est\u00e1 nuevo, es decir, sin usar, en su embalaje original sin abrir y con todos los accesorios. Si ha comprado un producto que no le queda bien, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente para que le asesoren.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">\u00bfQu\u00e9 no est\u00e1 permitido devolver?<\/div>\n      <div class=\"xk-faq-a\"><p>No se aceptan devoluciones de productos ensamblados, usados o con el embalaje roto o da\u00f1ado. Tampoco se aceptan devoluciones de productos pedidos especialmente o fabricados seg\u00fan las especificaciones del cliente.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">\u00bfCu\u00e1nto tiempo tengo para realizar una devoluci\u00f3n?<\/div>\n      <div class=\"xk-faq-a\"><p>Tienes 30 d\u00edas para registrar tu devoluci\u00f3n, a partir de la fecha en que recibiste tu env\u00edo.<\/p><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script src=\"https:\/\/plugins.shipmondo.com\/returnportal.js\"><\/script>","protected":false},"excerpt":{"rendered":"<p>Retur &amp; Byten Vill du g\u00f6ra en retur alternativt ett byte? Det \u00e4r inga problem. Det du beh\u00f6ver g\u00f6ra \u00e4r att f\u00f6lja de olika steg som du finner l\u00e4ngre ned. Du har 30 dagar p\u00e5 dig fr\u00e5n och med mottagen leverans att registrera din retur. Returkostnaden \u00e4r 99 kr. 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