{"id":26325,"date":"2026-02-19T12:28:59","date_gmt":"2026-02-19T11:28:59","guid":{"rendered":"https:\/\/xenonkungen.com\/?page_id=26325"},"modified":"2026-02-19T12:29:00","modified_gmt":"2026-02-19T11:29:00","slug":"retournering-en-omruiling","status":"publish","type":"page","link":"https:\/\/xenonkungen.com\/nl\/retournering-en-omruiling\/","title":{"rendered":"Retourneren en ruilen"},"content":{"rendered":"<style>\n.xk-retur { max-width: 960px; margin: 0 auto; padding: 0 20px 60px; font-family: inherit; color: #222; }\n.xk-retur-hero { text-align: center; padding: 40px 0 10px; }\n.xk-retur-hero h1 { font-size: 2.4em; font-weight: 800; text-transform: uppercase; letter-spacing: 1px; margin: 0 0 6px; color: #111; }\n.xk-retur-hero .xk-accent-line { width: 60px; height: 4px; background: #FF5E00; margin: 0 auto 20px; border-radius: 2px; }\n.xk-retur-intro { max-width: 720px; margin: 0 auto 10px; text-align: center; }\n.xk-retur-intro p { font-size: 1.05em; line-height: 1.75; color: #444; }\n.xk-retur-intro a { color: #FF5E00; text-decoration: none; font-weight: 600; }\n.xk-retur-intro a:hover { text-decoration: underline; }\n.xk-steps { display: flex; justify-content: center; gap: 28px; margin: 50px 0; flex-wrap: wrap; }\n.xk-step-card { flex: 1; min-width: 240px; max-width: 300px; text-align: center; padding: 36px 24px 32px; background: #fafafa; border-radius: 14px; transition: transform 0.25s, box-shadow 0.25s; }\n.xk-step-card:hover { transform: translateY(-5px); box-shadow: 0 10px 30px rgba(0,0,0,0.08); }\n.xk-step-icon { width: 80px; height: 80px; margin: 0 auto 18px; }\n.xk-step-icon svg { width: 100%; height: 100%; }\n.xk-step-card h3 { font-size: 1em; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; margin: 0 0 10px; color: #111; }\n.xk-step-card p { font-size: 0.9em; color: #555; line-height: 1.6; margin: 0; }\n.xk-step-card .xk-obs { color: #FF5E00; font-weight: 700; font-size: 0.88em; margin-top: 10px; }\n.xk-step-card .xk-sub { font-size: 0.82em; color: #777; margin-top: 10px; }\n.xk-btn { display: inline-block; background: #FF5E00; color: #fff !important; padding: 14px 36px; border-radius: 6px; text-decoration: none !important; font-weight: 700; font-size: 0.95em; letter-spacing: 0.3px; cursor: pointer; border: none; transition: background 0.2s, transform 0.15s; margin-top: 14px; }\n.xk-btn:hover { background: #e65400; transform: translateY(-1px); }\n.xk-section { background: #f5f5f5; border-radius: 14px; padding: 36px 40px; margin: 40px 0; }\n.xk-section h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 14px; color: #111; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-section p { margin: 0 0 10px; color: #444; line-height: 1.7; }\n.xk-pay-list { list-style: none; padding: 0; margin: 14px 0 0; }\n.xk-pay-list li { padding: 12px 0; border-bottom: 1px solid #e0e0e0; color: #444; line-height: 1.6; }\n.xk-pay-list li:last-child { border-bottom: none; }\n.xk-pay-list li strong { color: #222; }\n.xk-faq { margin: 40px 0 0; }\n.xk-faq h2 { font-size: 1.35em; font-weight: 700; margin: 0 0 20px; color: #111; text-align: center; text-transform: uppercase; letter-spacing: 0.5px; }\n.xk-faq-item { border-bottom: 1px solid #e8e8e8; }\n.xk-faq-item:first-child { border-top: 1px solid #e8e8e8; }\n.xk-faq-q { display: flex; justify-content: space-between; align-items: center; padding: 18px 0; cursor: pointer; font-weight: 600; color: #222; font-size: 1em; }\n.xk-faq-q:hover { color: #FF5E00; }\n.xk-faq-q::after { content: '+'; font-size: 1.4em; font-weight: 300; color: #999; transition: transform 0.2s; }\n.xk-faq-item.active .xk-faq-q::after { content: '\\2212'; color: #FF5E00; }\n.xk-faq-a { max-height: 0; overflow: hidden; transition: max-height 0.3s ease, padding 0.3s ease; }\n.xk-faq-item.active .xk-faq-a { max-height: 300px; padding-bottom: 18px; }\n.xk-faq-a p { color: #555; line-height: 1.7; margin: 0; font-size: 0.95em; }\n@media (max-width: 768px) {\n  .xk-retur-hero h1 { font-size: 1.8em; }\n  .xk-steps { gap: 16px; }\n  .xk-step-card { min-width: 100%; padding: 28px 20px 24px; }\n  .xk-section { padding: 28px 24px; }\n}\n<\/style>\n\n<div class=\"xk-retur\">\n  <div class=\"xk-retur-hero\">\n    <h1>Retourneren en ruilen<\/h1>\n    <div class=\"xk-accent-line\"><\/div>\n  <\/div>\n\n  <div class=\"xk-retur-intro\">\n    <p>Wilt u iets retourneren of ruilen? Geen probleem. Volg gewoon de onderstaande stappen. U heeft 30 dagen vanaf de leveringsdatum om uw retourzending te registreren. De retourkosten bedragen 99 SEK. In geval van een klacht, ruil, zakelijke klant of reguliere klant, nemen wij uiteraard de verzendkosten voor onze rekening. Mocht u vragen of opmerkingen hebben, neem dan gerust contact met ons op. <a href=\"\/kontakt\/\">neem contact met ons op<\/a>.<\/p>\n    <p><a href=\"\/kopvillkor\/\">Lees meer over onze volledige algemene voorwaarden.<\/a><\/p>\n  <\/div>\n\n  <div class=\"xk-steps\">\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <rect x=\"15\" y=\"10\" width=\"70\" height=\"55\" rx=\"6\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"40\" y=\"65\" width=\"20\" height=\"8\" rx=\"2\" fill=\"#222\"\/>\n          <rect x=\"30\" y=\"73\" width=\"40\" height=\"4\" rx=\"2\" fill=\"#222\"\/>\n          <path d=\"M38 35 L46 43 L62 27\" stroke=\"#FF5E00\" stroke-width=\"5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>1. Retourneren van het register<\/h3>\n      <p>Start uw retour of omruiling eenvoudig via ons digitale retourportaal.<\/p>\n            <a class=\"xk-btn\" href=\"javascript:void(0);\" onclick=\"openReturnportal('https:\/\/return.shipmondo.com\/xenonkungen')\">Registreer retour<\/a>\n      <div class=\"xk-sub\">Geef aan welke product(en) u wilt retourneren en vermeld de reden van de retourzending.<\/div>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 40 L50 25 L80 40 L80 75 L50 90 L20 75 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <path d=\"M50 25 L50 90\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M20 40 L50 55 L80 40\" stroke=\"#222\" stroke-width=\"3\"\/>\n          <path d=\"M50 8 L50 30\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M42 22 L50 30 L58 22\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>2. Verpak de goederen<\/h3>\n      <p>Plaats de artikelen die u wilt retourneren of ruilen in het pakket. Plak het door het portaal gegenereerde prepaid retourlabel over het originele verzendlabel.<\/p>\n    <\/div>\n\n    <div class=\"xk-step-card\">\n      <div class=\"xk-step-icon\">\n        <svg viewbox=\"0 0 100 100\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n          <path d=\"M20 85 L20 45 L50 25 L80 45 L80 85 Z\" stroke=\"#222\" stroke-width=\"4\" fill=\"none\"\/>\n          <rect x=\"38\" y=\"58\" width=\"24\" height=\"27\" rx=\"2\" stroke=\"#222\" stroke-width=\"3\" fill=\"none\"\/>\n          <path d=\"M15 48 L50 20 L85 48\" stroke=\"#222\" stroke-width=\"4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <path d=\"M50 8 L50 20\" stroke=\"#FF5E00\" stroke-width=\"4\" stroke-linecap=\"round\"\/>\n          <path d=\"M44 12 L50 5 L56 12\" stroke=\"#FF5E00\" stroke-width=\"3.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/div>\n      <h3>3. Lever je pakket af<\/h3>\n      <p>Lever uw retourzending in bij het dichtstbijzijnde postkantoor of inzamelpunt. Bewaar het ontvangstbewijs totdat de retourzending is bevestigd.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"xk-section\">\n    <h2>Terugbetaling<\/h2>\n    <p>We starten de terugbetalingsprocedure zodra we uw pakket hebben ontvangen en gecontroleerd. De retourverzendkosten van 99 SEK worden in mindering gebracht op het terugbetalingsbedrag (dit geldt niet voor klachten, ruilingen, zakelijke klanten of reguliere klanten).<\/p>\n  <\/div>\n\n  <div class=\"xk-faq\">\n    <h2>Veelgestelde vragen over retourzendingen<\/h2>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Wat zijn de kosten voor een retourzending?<\/div>\n      <div class=\"xk-faq-a\"><p>De retourkosten bedragen 99 SEK, die van uw terugbetaling worden afgetrokken. In geval van een klacht, omruiling, of als u een zakelijke of vaste klant bent, zijn wij verantwoordelijk voor de retourverzendkosten.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Wat mag er geretourneerd worden?<\/div>\n      <div class=\"xk-faq-a\"><p>Het product kan worden geretourneerd indien het in nieuwstaat verkeert. Dat wil zeggen: ongebruikt, in de ongeopende originele verpakking en met alle accessoires. Als u een product heeft gekocht dat niet past, neem dan contact op met onze klantenservice. Zij helpen u graag verder.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Wat mag niet worden geretourneerd?<\/div>\n      <div class=\"xk-faq-a\"><p>Producten die gemonteerd of gebruikt zijn, of waarvan de verpakking beschadigd is, kunnen niet worden geretourneerd. Ook producten die speciaal voor de klant besteld of vervaardigd zijn, kunnen niet worden geretourneerd.<\/p><\/div>\n    <\/div>\n    <div class=\"xk-faq-item\">\n      <div class=\"xk-faq-q\" onclick=\"this.parentElement.classList.toggle('active')\">Hoeveel tijd heb ik om een retourzending te doen?<\/div>\n      <div class=\"xk-faq-a\"><p>Je hebt 30 dagen de tijd om je retourzending te registreren, te rekenen vanaf de datum waarop je je pakket hebt ontvangen.<\/p><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script src=\"https:\/\/plugins.shipmondo.com\/returnportal.js\"><\/script>","protected":false},"excerpt":{"rendered":"<p>Retur &amp; Byten Vill du g\u00f6ra en retur alternativt ett byte? Det \u00e4r inga problem. Det du beh\u00f6ver g\u00f6ra \u00e4r att f\u00f6lja de olika steg som du finner l\u00e4ngre ned. Du har 30 dagar p\u00e5 dig fr\u00e5n och med mottagen leverans att registrera din retur. Returkostnaden \u00e4r 99 kr. 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