Privacy policy

Information about the processing of your personal data by Xenonkung

Xenonkungen is committed to protecting your privacy. We are transparent about how we handle your personal data, never sell it to other companies and follow applicable data protection rules.

Below we describe how we process your personal data, your rights and how you can contact us with questions. For detailed information, please read more under the sections for customers and customer club members.

Who is the data controller?

Hannus & Co. Teknik AB, reg. no. 556665-860 (Xenonkungen), is responsible for the processing of your personal data.

What personal data do we process about you?

The data we process depends on whether you are a customer or also a customer club member. See detailed information further down.

Purpose of the processing of your personal data

We process your data for various purposes. For loyalty club members, this means that we may analyse your purchase history and user behaviour to personalise product recommendations and personalised offers.

Your rights and how to proceed

Right of access

You have the right to know what personal data we process about you and why. You can also request a copy of your personal data.

Right to rectification

If your data is incorrect or incomplete, you have the right to have it corrected.

Right to erasure and restriction

You can request that we erase your data in certain cases, for example if we no longer have a legal basis for processing it. You can also request restricted processing if, for example, you need the data to assert a right in court.

Right to object

You can object to us processing your personal data for direct marketing purposes at any time. We will then stop such marketing.

Right to data portability

If we process your data on the basis of a contract or consent, you can obtain your data in a structured, machine-readable format to move it to another service.

Questions and complaints

If you have any questions about our processing of personal data, you can contact us at:

• E-mail: marknad@xenonkungen.se
• Address: Arendalsvägen 39, 434 39 Kungsbacka
• Telephone: 0300-30860

You can also contact the Data Protection Authority if you want to report a breach of data protection rules.

Changes to our personal data processing

If we make changes, such as processing your data for new purposes or sharing it with new companies, we will inform you. The latest version of our policy is always available at www.xenonkungen.com.

Detailed information for all customers

What personal data is processed?

We treat:

• Name, address, email, gender, date of birth, mobile number
• Purchase history, customer segments, product choice, search and user behaviour
• Customer number, order number, IP address and your communication with us

Purpose and legal basis of processing

• Order processing, returns and complaints (Legal basis: Contract)
• Delivery information and payment processing (Legal basis: Contract)
• Payment analysis for different payment options (Legal basis: Contract)
• Customer service via email, chat, phone and social media (Legal basis: Contract)
• Warranty cases and product complaints (Legal basis: Contract)
• Identity check when buying (Legal basis: Legal obligation)
• Address confirmation via external partners (Legal basis: Balancing of interests)
• Newsletters and offers (Legal basis: Balancing of interests)
• Compliance with laws, court rulings and government decisions (Legal basis: Legal obligation)

How long will the data be kept?

• Order management: 3 years from last purchase
• Marketing and customer service: 12 months from last purchase
• Bookkeeping: 7 years by law
• Legal obligations: As long as the law requires

Sharing of personal data

We share data with:

• Payment and delivery partners
• Marketing and IT services

Recipients are located in the EU/EEA and in Ukraine. For transfers outside the EU/EEA, safeguards are in place according to standard data protection clauses.

Detailed information for customer club members

Additional personal data processed

• Membership details, membership status, offers

Purpose and legal basis

• Targeted offers, newsletters and communications
• Analysis of purchase history and behaviour to personalise offers
  • Legal basis: Fulfilment of membership agreements

Storage time

Your data is processed as long as you are a member.

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